Social Media Integration with Contact Center Solutions

In the age of information, fast communication is a necessity in any kind of business. The internet has emerged as the most powerful vehicle of communication in the digitized age. From voice chats to videos and emails, quicker communication strategies have eliminated the constraints of distance and time, making communication paths simplified. The last decade has witnessed the increasing use of social media in business. A number of platforms on social media serve business firms, forming powerful tools of communication. Professionals can share files, images, documents and various other information through these platforms, apart from keeping in touch with their customers. Today, social media has expanded a lot, in terms of incorporation, from simply personal use to business platforms. Various organizations use social media for developing one-on-one contacts with its clients.

With the inception of these technologies, companies need not worry about recruiting extensive resources for attending the customers. They can maintain the desired interaction level with the customers and cater to the growing volumes of their demand. Through social media, companies can reach out to their customers in a more feasible and focussed way. Feedback being an important part of every business, and social media platforms like Facebook, LinkedIn, Twitter, YouTube, and WhatsApp nurture the relationship between companies and their clients. With a number of communication channels available on the social media, companies can provide prompt solutions to their customers. This helps them to grow an impressive brand image.

However, you need to follow certain strategies while using social media in your business. Social media integration for your business creates a more customer-friendly ambiance, but being a public platform, it may be a major concern for your business. Evidently, the companies need to integrate all communication forms in the organization in the social media. With an integrated communication strategy, you can take the customers from one media platform to the next, depending on their needs. However, it is necessary to recruit skilled agents for providing the necessary support to the customers on these platforms. A substantial guidance and training can enhance their performance and the reputation of the company will receive a boost. A large section of the companies has already started using these platforms efficiently, while others are striving to make optimum use of social media as a communication channel.

The business firms can use social media integration & contact center solutions to communicate with specific target groups, sending them the desired message and working on their feedback. They can keep a track of the sentiment of their customers, gauging their feelings through social media. They can also study the reaction of their customers, during any event or product launch, made by the organization. Social media has a tremendous potential to foster the relationship between companies and their customers. They can incorporate as the primary communication tool by integrating it in their contact center.  Launching of mobile apps is also an effective action for the business firms, as they can get across to their customers in their devices.

Integrating social media channels for communication in business will reduce the overhead costs of hiring multiple resources. Besides, business firms can respond to the needs of their customers in a more simplified process. They can engage large customer bases, with the integration of right communication channels. These channels also serve as an important mechanism to increase the sales of the company. It is time for business firms from all domains of the industry to embrace social media. This is one of the most effective communication channels, enhancing your marketing and branding strategies at the same time.

But social customer service alone can’t help, integration of social media connectors into your contact center with the right technology is important. Technology that helps you give an omnichannel customer service to clients and a unified queue and view to the agents will truly help elevate the customer experience.

Teckinfo Solutions is serving contact center solutions & call center solutions from a long time. Our contact center solutions i.e. Interdialog UCCS, an award winning product that includes auto dialer that can be categorized into power dialer, preview dialer, predictive dialer & progressive dialer for outbound calls, ivr software for inbound calls, email management software, live chat, social media integration, sms alert system, crm integration, voice & screen recorder etc is an all in one solution. For more information, call on +91-11-49605588 or email us at info@teckinfo.in

Call Center Solutions in India

India is one of the largest country in the world so there are lots of companies who are offering call centers solutions in India to fulfill the requirements of technology in contact centers. As there are lots of call centers in India and that number is growing by the day because the world is going the digital way and today contact center need to contactable through all channels e.g. voice, email, sms, chat, social media etc.

A unified contact center solution always helps to deal with customer problems. When we talk about customer satisfaction, we can’t neglect the point that contact centers play a very good role to provide great customers experience for various industries like BPO, telecom, insurance, automobile, path labs, travel, ecommerce, education, real estate, banking and finance etc.

What are Call Center Solutions?

In today’s competitive world it’s necessary to guide call centers organizations by serving right information & solutions. So let’s start to know what exactly is a call center solution. Basically call center solution is a piece of software that solves the specific need for customer relationship management. A robust call center solution is a complete package of unified contact center solutions that provides end to end solution in an efficient and secure way. Call center software include automatic call distributor, interactive voice response system, email management software, helpdesk software, ticketing software, lead management software, integration with customer relationship management(crm) systems, multichannel queues to manage various types of customer communication etc.

Types of Call Center Solutions

Inbound Call Center: An inbound call center solution deals with incoming calls. In other words, we can say customers will call in inbound call centers solutions when they require any type of help regarding products or services.

Outbound Call Center: An outbound call center solution deals with outgoing calls. It’s just opposite to inbound call center. Basically you can say outbound call center solutions are focused on sales/ telemarketing wherein agents call the potential customers.

Virtual Call Center: A virtual call center is that where agents call from disparate locations, either people working from home or several offices but connected via virtual call center software or online call center software.

Blended Call Center: A blended call center solution is capable to manage both inbound and outbound calls at the same. This blended call center software helps agents handle inbound calls while working on outbound campaigns, transferring incoming calls, control call volumes and call flow etc.

Offshore Call Center: An offshore call center solution is for that call centers which provides services to customers in different countries. Offshore call centers are not always upfront for their locations. Many North American & European companies run their call centers in countries like India.

We can easily handle all kind of customer interactions using digital channels along with voice. At every point companies are trying to woo and delight the customers using call center software but with the help of Teckinfo’s Unified Contact Center Solution we can do unified interaction management as we know Teckinfo Solution Pvt Ltd is a company that provides best unified contact center solutions or we can say best call center software in India.

Why choose Teckinfo Solutions Pvt Ltd for Call Center Solutions

Teckinfo Solutions has 20+ year experience in providing messaging solutions. Teckinfo Solutions is one of the largest brand for call center software so customer satisfaction is very high for teckinfo’s call center software or teckinfo’s unified contact center solution. Teckinfo Solutions offers award winning product Interdialog UCCS i.e. Interdialog Unified Contact Center Suite which provides end to end contact center solution. Interdialog UCCS includes a powerful predictive, progressive and preview dialer, interactive voice response system, email management software, chat management software, sms based alert and query system, social media connectors, complete voice and screen recorder, Galaxy Helpdesk Software which is a complaint or inquiry management software, wallboard, a real time monitoring and reporting tool for supervisors and customized reports. InterDialog can dynamically integrate with any third party CRM, database or applications. 

Other Teckinfo products are 

• BlazonPro i.e. Information display and announcement systems
• Attivvo i.e. Email Management Software
• IVREdge i.e. Interactive Voice Response System 
• ViaSMS i.e. SMS Based Alert and Query System
• Interdialog Dialer i.e. Automated Predictive, Preview and Progressive Dialer

How can get Call Center Solution from Teckinfo Solutions Pvt Ltd

You can easily get complete call center solution through a single step by enquiring about Teckinfo Solutions Pvt Ltd by email on info@teckinfo.in or by calling on +91-11-49605588. So feel free to ask anything related to contact center solutions or call center software, Teckinfo Solutions Pvt Ltd is always here to help you.