CTI (computer-telephony integration), or sometimes simply
“computer telephony,” is the use of computers to manage telephone calls.
Computer Telephony Integration (CTI) integrates the telecom system, the IT
Infrastructure, and software applications with customer data. CTI applications
help to authenticate callers, provide IVR (interactive voice response) to
callers, match the caller’s details with the existing database and to process
the call (i.e. forward it to the appropriate person), to collect & display pending
calls or messages, and outbound calling for telemarketing etc InterDialog CTI,
a component of InterDialog
Unified Contact Center Solution, is an enterprise-level CTI engine that can
deliver some exciting new possibilities to your contact center. It functions as
a single point of contact between customer access channels (IP PBX, IVR,
Dialer) and business applications. InterDialog CTI helps you to tap the power
of customer database extensively.
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