How to Improve Customer Experience with Galaxy CRM

Galaxy CRM is a web based software that effectively manages customer complaints, enquiries, ticket generation etc.

This software can be integrated with voice, chat, email, social media etc. You can also do call tracking by using Galaxy CRM.

You can save time by following up with leads & access all the details of the customer / client in one place i.e. Galaxy CRM.

You can also use this software as project management software as it helps in project planning, co-ordination, scheduling, organizing etc.

Some features of Galaxy CRM are document management, contact management, task management with appointments & reminders, customer product inventory management, graphical display dashboard as per the user requirement etc.

Teckinfo Solutions offers customized Galaxy CRM Software for all industries like banking, finance, insurance, healthcare, education, automobile, telecom, path labs, bpo, real estate, teleshopping, yellow pages, ambulance service, utility services etc.

So, Improve your customer experience with Galaxy crm as it includes help desk software, project management software, lead management software with smart automation.



Teckinfo Solutions also offer contact center solutions & call center solutions. you can contact us by calling on +91-11-49605588 or email at info@teckinfo.in . We're always here to help you.

IVR Software Solution to Delight Customers with Self Service

IVR Edge is an IVR System or you can say Interactive Voice Response System that allows a computer to interact with humans through the use of voice commands or input via keyboards & provide response in form of voice, email, fax, callback etc.

• IVR Edge is an high performance ivr system that includes call routing, call recording, databse & crm integration etc. It's easy to implement, use & maintenance.

• It delivers Automated Call Distributor (ACD) because ACD is an technology that automatically routes call to phone agents.

• It helps to automate the customer interaction & business process so that agents can give fast reply of customers questions or queries. It can also use as self-service ivr & multi-level ivr.

• Some important features of IVR Edge or you can say IVR Software are text to speech, multi-language support, call transfer to other extension, multi telephone line support both on Analog and Digital etc.

• IVR Software also helps to enhance customer experience, decrease customer waiting time, reduce operational cost and manage large & unpredictable call volume. 

• IVR Edge can be used for various industries like banking, telecom, insurance, travel, ngo, pathlabs, healthcare, education, utility services etc.

Teckinfo Solutions is the best ivr software provider that offers you customized ivr system. We're also specialize in contact center solutions, call center solutions, auto dialer, email management software, help desk solutions, automatic announcement systems, sms alert system & information display systems. For more information, call: +91-11-49605588, email us at info@teckinfo.in We're always ready to help you.

Improve Your Customer Interaction Management with Contact Center Solutions

Contact center solutions offer multichannel customer support including email, chat, voice, sms, voice and screen recording, monitoring tool etc.

• Contact center solutions is also preferred as customer interaction management solutions where all customer contacts are handled from a central point.

• Contact center solutions can be used for inbound communication, outbound communication and the combination of both i.e. blended communication.

• Interdialog UCCS is the unified contact center solutions so that you can get omni channel customer support in one solution.

So, Improve your Customer Interaction Management with Contact Center Solutions as it includes inbound call center software, outbound dialer, sms query system, ivr solution, email management software, social media integration, crm intgeration, live chat etc in a single solution. Check it now!

We’re providing industry based contact center solutions that helps you to improve customer interaction management. Some common industries are financial institution, insurance, telecom, bpo, real estate, education, ecommerce, automobile, travel, ambulance services, healthcare, pathlabs, ngos, utility services, dial 100, teleshopping, yellow pages, banking & finance etc. If you want individual software for any industry like outbound dialer, call center solutions, email management software, sms query system, ivr system etc, we also provide. For more information you can call us on +91-11-49605588 or email at info@teckinfo.in